Customer information

Metma

LOGOKRUG, LOGOTELLER and further categories still to come are products of Metma.

Tal 31

80331 Munich

Tel: 089 / 122 239 470

Fax: 089 / 122 239 479

Email: info@metma.de

VAT identification number pursuant to Section 27a of the German VAT Act: DE 316013450

We sell and deliver the advertised products to adult consumers who reside in the EU and wish delivery to a postal address in the Federal Republic of Germany. We also sell to entrepreneurs based in the EU with delivery to an address in Germany, as well as to legal entities based in the EU with delivery to an address in Germany. Self-collection is not possible.

All prices include statutory VAT and are total prices in EUR.

In addition, the following shipping costs (standard delivery) apply per order:

• €9.50 for shipping our products (excluding meat) within Germany.
• €10.00 for shipping our meat products within Germany.
• €25.00 for EXPRESS shipping of our meat products within Germany (Saturday delivery).

Shipping costs are waived for orders from €150.

The following payment methods are available:

• Bank transfer
• PayPal
• Credit card

Payment of the purchase price is always due in advance.

Our products (excluding meat) are shipped 2–3 days after payment is received.

Delivery dates for meat products:

To ensure goods reach you in the best possible condition, standard shipping takes place Monday to Wednesday.

• Order Monday by 24:00 = delivered Wednesday
• Order Tuesday by 24:00 = delivered Thursday
• Order Wednesday by 24:00 = delivered Friday
• Order Thursday by 24:00 = delivered Tuesday OR Saturday with express Saturday delivery
• Order Friday to Sunday by 24:00 = delivered Tuesday

For Saturday delivery, select express shipping in the cart.

Standard shipping cost: €10.00

Express shipping cost: €25.00

Ordered items must be kept continuously chilled. You must be available at the delivery address at the time of delivery to receive the parcel.

Information on calculating the delivery date:

The delivery period begins one day after the payment order is issued to the paying bank for advance payment, and one day after contract conclusion for other payment methods. The period ends on expiry of the last day of the period. If the last day falls on a Saturday, Sunday, or public holiday at the place of delivery, the next working day applies instead.

Shipping packaging:

At least one kilogram of ice, bubble wrap, 4.5 cm styrofoam, and corrugated cardboard combined with the fastest possible transport ensure your meat arrives perfectly chilled.

Delivery service: parcel delivery

German is the only language available for concluding the contract.

The contract text is stored by us and is not accessible to you after the order is completed. You may print the contract text after submitting the order and will receive order confirmation reflecting the contract content once the contract is formed.

The following technical steps lead to an order in the online shop:

When you find a product you wish to buy, add it to your virtual cart by clicking “Add to cart”. You can view the cart at any time via “Go to cart” or the cart icon. You can remove products using “Remove” or the “X” icon. To start checkout, click “Checkout”. After entering your personal details, the items in your cart are listed again so you can review, change, or correct them. These steps are not legally binding. Only by clicking “Place order with obligation to pay” do you submit a binding offer to conclude a purchase contract.

We confirm receipt of your order without undue delay by electronic means.

A contract for the goods you ordered is formed when you receive acceptance / order confirmation from us within the acceptance period, we accept your offer by conclusive conduct within that period, or the ordered products are dispatched to you within the acceptance period.

If you submit an order by phone, fax, post, email, or otherwise, you make a binding offer to purchase the listed products. A contract is formed under the same conditions as above.

Presentation of our product range in the online shop, advertisements, or catalogue does not constitute a binding offer in the legal sense.

a) Purchase

If you are a consumer and buy one or more goods from us online, you have a right of withdrawal unless one of the exceptions below applies:

The right of withdrawal does not apply to contracts for delivery of

• goods clearly tailored to the consumer’s personal needs, or
• sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery, or
• goods that spoil quickly or whose expiry date would pass quickly,

You bear the direct return shipping costs for a justified withdrawal.

b) Services

If you are a consumer and order a service from us, you have a right of withdrawal.

The right of withdrawal does not apply to leisure services where the contract provides for a specific date or period;

The right of withdrawal also expires for services if we have fully performed the service and began execution only after you expressly agreed and confirmed that you lose your right of withdrawal upon full performance.

The right of withdrawal does not apply to the following contracts:

• Contracts for delivery of goods that spoil quickly or whose expiry date would pass quickly.
• Contracts for delivery of sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery.

c) Model withdrawal form

To exercise the right of withdrawal, you may use the model withdrawal form . You also receive it by post with delivery and/or by email with our order acceptance. To withdraw, print and complete the form and send it to us:

Metma

Tal 31

80331 Munich

Fax: 089 / 122 239 479

Email: info@metma.de

Statutory warranty applies. In case of warranty, please send the goods together with your claim to

Metma

Tal 31

80331 Munich

Since 2016, the EU Commission has provided a platform for out-of-court dispute resolution for contractual obligations from online purchase or service contracts between consumers in the EU and traders established in the EU. The platform is available at:

https://ec.europa.eu/consumers/odr/

Our email address is: info@metma.de

We are not obliged to participate in dispute resolution before a consumer arbitration board and are not willing to do so.

Nevertheless, we endeavour to settle differences with our customers amicably. You are welcome to contact us at info@metma.de .